Fireflies.ai
AI meeting notetaker with searchable transcripts across your team's calls.
Description
Fireflies records and transcribes meetings across Zoom, Meet, Teams, and phone calls, then organizes them into a searchable, summarized archive shared across your whole team.
Pros
- Team-wide searchable call archive
- Solid CRM/integration ecosystem
- Useful auto-generated meeting summaries
Cons
- Free tier limited in storage/transcription length
- Deeper AI features run on a separate, limited credit pool
What it does & solves
Fireflies solves the 'our meeting knowledge is scattered across everyone's personal notes' problem for teams, not just individuals. It records and transcribes calls automatically, then organizes them into a shared, searchable library that anyone can query — 'what did we tell this customer last month' — without hunting down the person who was on that call. It's built for teams with a high volume of recurring calls: sales, customer success, recruiting, and cross-functional standups.
Use cases
- Building a team-wide searchable archive of every sales or customer call
- Auto-generating meeting summaries and action items after each call
- Asking AskFred (Fireflies' AI assistant) questions about a specific meeting or across meetings
- Syncing call notes and highlights into a CRM like Salesforce or HubSpot
- Reviewing sales calls for coaching using talk-time and topic analytics
- Sharing timestamped soundbites or clips instead of the whole recording
- Auditing recurring meetings for follow-through on past action items
Who it's for
Aimed at teams, not solo users — sales, customer success, and recruiting teams get the most value from a shared, searchable call archive. No technical skill is required to record and search; admins get more from setting up CRM integrations and team-wide retention rules. A single person who just wants their own meeting notes may find it more infrastructure than they need.
Getting started
- 1Sign up free and connect your calendar plus Zoom/Meet/Teams.
- 2Let the Fireflies bot join calls automatically, or upload a recording manually.
- 3Review the transcript, AI summary, and action items after each call.
- 4Search across your team's call archive by keyword, speaker, or topic.
- 5Connect your CRM if you want call notes synced automatically to deals or contacts.
Tips for using it well
- Use AskFred to query a meeting or your whole call history instead of re-reading transcripts
- AI credits (summaries, highlights, advanced insights) are separate from transcription minutes — track usage so you don't run out mid-month on lower tiers
- Set a team-wide storage/retention policy early since Free and Pro cap stored minutes, not just transcription
- Tag and organize calls by channel (sales, support, etc.) so search stays useful as your archive grows
- Export or clip key moments to share with people who don't need the full recording
Plans & pricing
Free plan: Unlimited meeting transcription with 400 minutes of team-wide storage and a starter pool of AI credits — enough to try it, but storage fills up fast for an active team.
Pro
$10/seat/month billed annually ($18 month-to-month)
8,000 minutes of storage per seat and 20 AI credits/month.
Business
$19/seat/month billed annually ($29 month-to-month)
Unlimited storage, 30 AI credits/month, and CRM integrations.
Enterprise
$39/seat/month (annual billing only)
Unlimited storage and 50 AI credits/month with advanced admin controls.